Whenever you buy a product, you have certain expectations of the product. If the expectations are not met, then you as a customer will be very disappointed. To cater to your expectations, many companies provide Warranty and Guarantee with the product. However, consumers get confused with respect to the difference between warranty and guarantee. I will explain it in detail in this website. So first of all, i will explain what is the difference between warranty and Guarantee before we discuss about the product.
What Is Guarantee?
Figure 1 : Example of Perodua Manufacturer Warranty
To understand the difference between warranty and guarantee, let us understand Warranty first. To state it simply, Warranty means a commitment from a manufacturer to its customers that if the product breaks or if there is any problem in the product, the manufacturer will provide free repair for the product. But the manufacturer does not commit replacement. He commits only repair. Warranty period depends on the product types, product problems and the manufacturer policy. Some products maybe 1 month, 1 year or 3 years and the longest warranty is 5 years. For example, for any Perodua car such as Perodua Bezza, Axia and Myvi the warranty for the services is 5 year or the distance reach by the car 150,5000km (Figure 1)
No comments:
Post a Comment